Order refunds

Order cancellation

To cancel an order, the user must write an e-mail to stating the order number.

The order must be cancelled no later than 48 hours before the earliest time indicated in the selected delivery time slot.

Only in this case is the user guaranteed a refund of the amount paid.

Right of withdrawal

There is no right of withdrawal in favour of the customer since the products sold are unique goods made to measure and clearly customised at the express request of the customer, as well as subject to rapid deterioration.